Ouch ... I'm sorry I can't be of help, but best of luck to you.
USB Port greyed out/not working
Hi everybody! Greetings from Portugal!
I'm a proud owner of a brand new Toyota C-HR 1.8 Hybrid Comfort. The car is just doing fine (it's only 1300km done) but I have a problem with the infotainment system, i mean, the USB Icon it's always greyed out and, after several experiences using lots of USB different sticks, it doesn't play music at all. I've already used FAT16 and FAT32 format as well as 8, 16, 32 and 64GB pens (2.0 and 3.0). Nothing works!
I've red a post on a Spanish C-HR forum and someone said that some C-HR's came from fabric with USB ports disconnected from Touch2 and Touch2 and Go modules.
Have you already heard something about this? Can you help with this? I have a disability so it will be great for me to solve this issue without going to Toyota workshop.
Thanks in advance, guys!
I'm a proud owner of a brand new Toyota C-HR 1.8 Hybrid Comfort. The car is just doing fine (it's only 1300km done) but I have a problem with the infotainment system, i mean, the USB Icon it's always greyed out and, after several experiences using lots of USB different sticks, it doesn't play music at all. I've already used FAT16 and FAT32 format as well as 8, 16, 32 and 64GB pens (2.0 and 3.0). Nothing works!
I've red a post on a Spanish C-HR forum and someone said that some C-HR's came from fabric with USB ports disconnected from Touch2 and Touch2 and Go modules.
Have you already heard something about this? Can you help with this? I have a disability so it will be great for me to solve this issue without going to Toyota workshop.
Thanks in advance, guys!
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Hey prof! I'm no expert on the issue but... Only fat32 worked in my chr. Because most recent versions of windows won't natively format in fat32, I had to download a specialty program to accommodate (I can dig into the file name if you need it cause I don't remember off the top of my head). Also, what file format are the files that you want it to recognize? (mp3, flax, wavs?). If they are mp3's there may be a limit to the bit rate in which they are encoded (most of mine are 192 or 256kps variable). Flax and wavs I'm not too sure about. Also, if you plug in your phone, does it supply power? If not, I suspect that it is completely disconnected... Prolly not much help but I thought I'd try to offer up what I've experienced. It's important to note that mine is not touch because I have the NA model... Good luck! 🤞Hi everybody! Greetings from Portugal!
I'm a proud owner of a brand new Toyota C-HR 1.8 Hybrid Comfort. The car is just doing fine (it's only 1300km done) but I have a problem with the infotainment system, i mean, the USB Icon it's always greyed out and, after several experiences using lots of USB different sticks, it doesn't play music at all. I've already used FAT16 and FAT32 format as well as 8, 16, 32 and 64GB pens (2.0 and 3.0). Nothing works!
I've red a post on a Spanish C-HR forum and someone said that some C-HR's came from fabric with USB ports disconnected from Touch2 and Touch2 and Go modules.
Have you already heard something about this? Can you help with this? I have a disability so it will be great for me to solve this issue without going to Toyota workshop.
Thanks in advance, guys!
Hey, DrZeus! Thank you very much for your answer. Actually, I've tried only mp3 flies and a lot of different bitrates , but nothing works at all. I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected... So, I guess I will have necessarily to find someone to help me to go to Toyota workshop (I've call them today and they said to me it will take a couple of days for me without transportation...). That's a shame that Toyota Portugal does not have a way to help people with disabilities with this kind of things.Hey prof! I'm no expert on the issue but... Only fat32 worked in my chr. Because most recent versions of windows won't natively format in fat32, I had to download a specialty program to accommodate (I can dig into the file name if you need it cause I don't remember off the top of my head). Also, what file format are the files that you want it to recognize? (mp3, flax, wavs?). If they are mp3's there may be a limit to the bit rate in which they are encoded (most of mine are 192 or 256kps variable). Flax and wavs I'm not too sure about. Also, if you plug in your phone, does it supply power? If not, I suspect that it is completely disconnected... Prolly not much help but I thought I'd try to offer up what I've experienced. It's important to note that mine is not touch because I have the NA model... Good luck! 🤞
Thanks anyway, DrZeus! I will tell you all what will happen next week (they've scheduled it for next monday, 27th) :frown2:
P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32? I have a little hope in it...
Would the toyota service department be able to pick you up? Normally they offer those service, albeit you'd have to wait for a bit.Hey, DrZeus! Thank you very much for your answer. Actually, I've tried only mp3 flies and a lot of different bitrates , but nothing works at all. I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected... So, I guess I will have necessarily to find someone to help me to go to Toyota workshop (I've call them today and they said to me it will take a couple of days for me without transportation...). That's a shame that Toyota Portugal does not have a way to help people with disabilities with this kind of things.
Thanks anyway, DrZeus! I will tell you all what will happen next week (they've scheduled it for next monday, 27th) :frown2:
P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32? I have a little hope in it...
Ufiortunately, Toyota Portugal does not that service in this country. So, I guess I'll have to wait there for the service to be finished... :frown2:Would the toyota service department be able to pick you up? Normally they offer those service, albeit you'd have to wait for a bit.
FAT32 is not a audio file, it's the way you format your usb drive.P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32?
The center USB port doesn't charge your phone!I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected...
Only the one in the console will do this.
Thanks, PatrickBE! I know that, but my bad english is always betraying me :laugh:... I've formatted abou 537 different USB sticks >FAT32 is not a audio file, it's the way you format your usb drive.
but, even doing that, nothing happened, unfortunately :|
Thanks again, PatrickBE! I did not know that... I supposed that USB port could be a charging port, too... :surprise:The center USB port doesn't charge your phone!
Only the one in the console will do this.
I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?Thanks again, PatrickBE! I did not know that... I supposed that USB port could be a charging port, too... :surprise:
Hi, Rob! Your USB port is just like mine: in the center console, just next to the AUX connection (they're kind of combined, as you say). The question is that USB port does connect to my phone neither charge it, as well as it does not connect, as I said, to any USB stick. :frown2:I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?
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OK, we're on the same channel here. Indeed it looks like it isn't connected to the head unit... Something for the dealer i guess... But than again, i guess you have a totally different unit in your drive. Over here we have the 7" touchscreen, so it might be connected different. I saw something in the manual about this, my memory recalls page 481 or so.
MY BAD I meant Phone charging is only possible in the center console using the 12V cigarette lighter.I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?
@Rob, de mannen ginder hebben idd een gans andere set up dan wij. En het was hier al een paar keer vermeld op het forum dat zij niet via de USB poort kunnen opladen
Not sure that I am on the same channel here... In the states (at least my vehicle) there is only one usb port. It is on the center console below the climate controls (immediately above the aux input). This port is capable of both accepting a USB source with media on it and charging a phone. The amperage is quite low so it is slow charging but it does indeed charge.I took a photo of my unit. Maybe it's different from yours... (neither the USB port works or the greyed icon turns bright)
And if you pull at the USB cord a little too strongly the whole usb/aux assembly pops right out :|Not sure that I am on the same channel here... In the states (at least my vehicle) there is only one usb port. It is on the center console below the climate controls (immediately above the aux input). This port is capable of both accepting a USB source with media on it and charging a phone. The amperage is quite low so it is slow charging but it does indeed charge.
All done, guys. Today I went to Toyota workshop and they said to me that sometimes USB port as well as AUX input are disconnected from audio system. That was the case with me so they fixed it in 15 minutes. I am not sure of what they actually did (I couldn't see it) but it's all doing fine now. Thanks for the help!
The center USB port absolutely DOES CHARGE your phone.The center USB port doesn't charge your phone!
Only the one in the console will do this.
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