[profbaltazar]

Hi everybody! Greetings from Portugal!
I'm a proud owner of a brand new Toyota C-HR 1.8 Hybrid Comfort. The car is just doing fine (it's only 1300km done) but I have a problem with the infotainment system, i mean, the USB Icon it's always greyed out and, after several experiences using lots of USB different sticks, it doesn't play music at all. I've already used FAT16 and FAT32 format as well as 8, 16, 32 and 64GB pens (2.0 and 3.0). Nothing works!
I've red a post on a Spanish C-HR forum and someone said that some C-HR's came from fabric with USB ports disconnected from Touch2 and Touch2 and Go modules.
Have you already heard something about this? Can you help with this? I have a disability so it will be great for me to solve this issue without going to Toyota workshop.
Thanks in advance, guys!

 

[sho23]

Ouch ... I'm sorry I can't be of help, but best of luck to you.

 

[DrZeus]

Hi everybody! Greetings from Portugal!
I'm a proud owner of a brand new Toyota C-HR 1.8 Hybrid Comfort. The car is just doing fine (it's only 1300km done) but I have a problem with the infotainment system, i mean, the USB Icon it's always greyed out and, after several experiences using lots of USB different sticks, it doesn't play music at all. I've already used FAT16 and FAT32 format as well as 8, 16, 32 and 64GB pens (2.0 and 3.0). Nothing works!
I've red a post on a Spanish C-HR forum and someone said that some C-HR's came from fabric with USB ports disconnected from Touch2 and Touch2 and Go modules.
Have you already heard something about this? Can you help with this? I have a disability so it will be great for me to solve this issue without going to Toyota workshop.
Thanks in advance, guys!

Hey prof! I'm no expert on the issue but... Only fat32 worked in my chr. Because most recent versions of windows won't natively format in fat32, I had to download a specialty program to accommodate (I can dig into the file name if you need it cause I don't remember off the top of my head). Also, what file format are the files that you want it to recognize? (mp3, flax, wavs?). If they are mp3's there may be a limit to the bit rate in which they are encoded (most of mine are 192 or 256kps variable). Flax and wavs I'm not too sure about. Also, if you plug in your phone, does it supply power? If not, I suspect that it is completely disconnected... Prolly not much help but I thought I'd try to offer up what I've experienced. It's important to note that mine is not touch because I have the NA model... Good luck! 🤞

 

[profbaltazar]

Hey prof! I'm no expert on the issue but... Only fat32 worked in my chr. Because most recent versions of windows won't natively format in fat32, I had to download a specialty program to accommodate (I can dig into the file name if you need it cause I don't remember off the top of my head). Also, what file format are the files that you want it to recognize? (mp3, flax, wavs?). If they are mp3's there may be a limit to the bit rate in which they are encoded (most of mine are 192 or 256kps variable). Flax and wavs I'm not too sure about. Also, if you plug in your phone, does it supply power? If not, I suspect that it is completely disconnected... Prolly not much help but I thought I'd try to offer up what I've experienced. It's important to note that mine is not touch because I have the NA model... Good luck! 🤞

Hey, DrZeus! Thank you very much for your answer. Actually, I've tried only mp3 flies and a lot of different bitrates , but nothing works at all. I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected... So, I guess I will have necessarily to find someone to help me to go to Toyota workshop (I've call them today and they said to me it will take a couple of days for me without transportation...). That's a shame that Toyota Portugal does not have a way to help people with disabilities with this kind of things.
Thanks anyway, DrZeus! I will tell you all what will happen next week (they've scheduled it for next monday, 27th) :frown2:

P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32? I have a little hope in it...

 

[sho23]

Hey, DrZeus! Thank you very much for your answer. Actually, I've tried only mp3 flies and a lot of different bitrates , but nothing works at all. I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected... So, I guess I will have necessarily to find someone to help me to go to Toyota workshop (I've call them today and they said to me it will take a couple of days for me without transportation...). That's a shame that Toyota Portugal does not have a way to help people with disabilities with this kind of things.
Thanks anyway, DrZeus! I will tell you all what will happen next week (they've scheduled it for next monday, 27th) :frown2:

P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32? I have a little hope in it...

Would the toyota service department be able to pick you up? Normally they offer those service, albeit you'd have to wait for a bit.

 

[profbaltazar]

Would the toyota service department be able to pick you up? Normally they offer those service, albeit you'd have to wait for a bit.

Ufiortunately, Toyota Portugal does not that service in this country. So, I guess I'll have to wait there for the service to be finished... :frown2:

 

[PatrickBE]

P.S By the way, can you tell me what was the software you used for accommodate mp3 files to FAT32?

FAT32 is not a audio file, it's the way you format your usb drive.

 

[PatrickBE]

I've also tried to to plug my phone but the USB port doesn't supply any power. I would bet that it's disconnected...

The center USB port doesn't charge your phone!
Only the one in the console will do this.

 

[profbaltazar]

FAT32 is not a audio file, it's the way you format your usb drive.

Thanks, PatrickBE! I know that, but my bad english is always betraying me :laugh:... I've formatted abou 537 different USB sticks > but, even doing that, nothing happened, unfortunately :|

 

[profbaltazar]

The center USB port doesn't charge your phone!
Only the one in the console will do this.

Thanks again, PatrickBE! I did not know that... I supposed that USB port could be a charging port, too... :surprise:

 

[Rob van Jaarsveld]

Thanks again, PatrickBE! I did not know that... I supposed that USB port could be a charging port, too... :surprise:

I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?

 

[profbaltazar]

I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?

Hi, Rob! Your USB port is just like mine: in the center console, just next to the AUX connection (they're kind of combined, as you say). The question is that USB port does connect to my phone neither charge it, as well as it does not connect, as I said, to any USB stick. :frown2:

 

[Rob van Jaarsveld]

OK, we're on the same channel here. Indeed it looks like it isn't connected to the head unit... Something for the dealer i guess... But than again, i guess you have a totally different unit in your drive. Over here we have the 7" touchscreen, so it might be connected different. I saw something in the manual about this, my memory recalls page 481 or so.

 

[PatrickBE]

I don't have a separate USB-port, only the combined USB/AUX in the center console. I connect my phone to that (it charges and connect as external device). Where do you have that extra USB-port?

MY BAD I meant Phone charging is only possible in the center console using the 12V cigarette lighter.

@Rob, de mannen ginder hebben idd een gans andere set up dan wij. En het was hier al een paar keer vermeld op het forum dat zij niet via de USB poort kunnen opladen

 

[DrZeus]

I took a photo of my unit. Maybe it's different from yours... (neither the USB port works or the greyed icon turns bright)

Not sure that I am on the same channel here... In the states (at least my vehicle) there is only one usb port. It is on the center console below the climate controls (immediately above the aux input). This port is capable of both accepting a USB source with media on it and charging a phone. The amperage is quite low so it is slow charging but it does indeed charge.

 

[sho23]

Not sure that I am on the same channel here... In the states (at least my vehicle) there is only one usb port. It is on the center console below the climate controls (immediately above the aux input). This port is capable of both accepting a USB source with media on it and charging a phone. The amperage is quite low so it is slow charging but it does indeed charge.

And if you pull at the USB cord a little too strongly the whole usb/aux assembly pops right out :|

 

[profbaltazar]

All done, guys. Today I went to Toyota workshop and they said to me that sometimes USB port as well as AUX input are disconnected from audio system. That was the case with me so they fixed it in 15 minutes. I am not sure of what they actually did (I couldn't see it) but it's all doing fine now. Thanks for the help!