Got my 2019 XLE a few months ago, and the bad outweighs the good, unfortunately.
I was coming out of a much nicer car (2018 Ford Escape Titanium) so I expected a few let-downs based on missing features (heated seats, automated parking, foot-operated tailgate, remote start app, etc.)
But, the car gave me even more grievances than I expected.
Things I love:
- the Blue Flame color - almost entirely why I bought it. Still makes the purchase worth it.
- The funky styling has been calling my name since the car was first released
- C-HR logo projected on the ground is fun, despite being pointless.
- The auto-folding mirrors, especially being able to close them in a drive-thru just in case I get too close to a bollard or wall.
- Apple CarPlay is a bit smoother than it was in my Ford.
Things that I dislike:
* Nowhere to put ANYTHING inside the car.
- door pockets are too shallow
- the center console box is too far back
- there was room in the center shifter console for pockets, but they elected to make it a sculptural element
- nowhere to put a phone mount (the air vent fins are too thick, and the most common car-specific solution places your phone in front of the entire climate control)
* The multi-information display in the speedo has the worst setup of any car I have ever seen. I'm coming from a 2018 Ford Escape, and ALL of the Ford models are MILES ahead of Toyota in terms of logical displays.
- there's plenty of screen space to display 4 or more pieces of information, the setups they force are painfully minimal and useless with no customization options.
- the screen blanks out completely to remind me that LDA isn't available every single time I go under 32 mph. changing the small LDA icon from green to white would have sufficed.
- the screen blanks out completely to show me a little graphic of the car in front of me every single time one enters or leaves my radar range. could be handled with a smaller graphic.
- way too many screens to scroll through to put it into sport mode every time I restart the car and no physical button for sport mode.
* Safety features are obnoxious
- LDA doesn't understand exit ramps or lane creation, which Ford's system was guilty of as well. BUT the Ford used vibration in the steering wheel instead of constant shrill beeping.
- when I have a heavy object in or leaning against the passenger seat or a passenger has recently gotten out of the car, I have to fasten the passenger seatbelt on the empty seat or face the rage of the seatbelt reminder klaxon.
- can't lock the doors while the car is running?? That means I can't leave my puppy in the car with the AC running while I slip into the store for a quick purchase. even when my puppy isn't in the car, sometimes its nice to let the AC keep going while you are going to be away from your car for 2-3 minutes and I am just not comfortable leaving my running car unlocked when I cannot see it.
- can't lock the doors while one of them is open. I have to wait for all of my passengers to close their doors before I can walk away from mine, otherwise, I have to go digging in my pocket for the fob.
- can't open the hatch without the entire car unlocking, and then there's no touchpad to relock the car from the hatch. I have to walk back to the front door or dig for my fob.
- if you open a door before turning off the car, once you turn the car off a continuous beep begins and does not stop until that door is closed and locked. that is completely unnecessary.
- I was frustrated with my Ford because, in heavy rain, the collision avoidance system would stop working - a point in time when you need it most. I thought the Toyota system would be better because of the higher sensor. instead, the C-HR loses collision avoidance in both rain and high heat situations. I live in texas. Almost every day this summer it has been several minutes before the sensor cools down enough to be functional.
* The front bumper lip is too far forward. I know I'm coming from an SUV, but previous to the Escape I have driven nothing but severely lowered compact cars. I'm dreading lowering the C-HR because at the stock height I already have to enter slopes at an angle to avoid bottoming out the lip.
* the low-quality fabric of the headliner feels like a dryer sheet and is already snagged.
* SO MUCH MORE CABIN NOISE than my Escape. the first time I took it through a carwash, the sound of the water spraying the roof and doors was remarkably deafening.
Personal gripes that probably won't apply to / bother most other people:
* a 6-speed manual would have made this slow car more fun to drive. they offer one in the new Corolla hatch (same engine, same global platform), why not the C-HR?
* My insurance rate is $40 higher per month in this car - despite having 100 less horsepower and a $10,000 lower MSRP. I blame the Toyota badge for that inconsistency.
* the selection of non-cosmetic aftermarket parts is almost non-existent. other than the ridiculously styled and expensive TRD body kits, most of what is available is pointless, stick-on, fake carbon fiber cosmetic pieces.
* the availability of knowledge from individuals who have modified the C-HR platform is nearly non-existent. It seems I will mostly be blazing my own trail as I modify this car.
* the absence of adaptive guidelines on the rearview camera has destroyed my reverse parking skills. with the Escape, I was perfectly centered, perfectly straight, every single time. My first few parking jobs with the C-HR were reminiscent of a drunk driver with no rearview camera. they are still pretty bad sometimes, 3 months later.
In the end, I miss my 2016 Ford Focus ST1 most of all, but after I traded it for the 2018 Escape I missed having a "fun" car so badly that the C-HR is definitely worth this lengthy list of gripes. but, if something happens to the C-HR and I have to go shopping again, I won't be looking at the C-HR again.