Hi, today my new C-HR has been doing something weird. 4 times today when I would try to start it it would take longer than normal to start (easily 5-10 seconds) cranking before starting.

Anyone experienced this? It's like 22 degrees Celsius outside and their is no issue with the battery since I was doing about 100km of highway driving.

Btw, I've got the 2.0 litre engine (the only one offered in North America)

That's super weird.

If it keeps cranking and isn't turning over, one would assume that you aren't getting fuel right away or something. Can you hear the injectors priming?

Of course, the best thing is to send that over to the dealership asap.

Finally got to check if there was a code in the OBD: u0124 - Lost Communication With Lateral Acceleration Sensor (LAS) Module

Guess I'm going to have to bring it to the dealer to get it checked...

That's really odd. Keep us updated on what the dealership changes or updates in order to fix the issue. I'm not really too sure what that LAS module is.. I'll do some research though.

Car is at the dealer. Being an internittent problem they might want to charge if it doesn't do it when at the service bay. Anyways I had 2 videos of it cranking so I also gave it to them. We'll see what they find.. Will keep you posted.

This has me wondering if owners in Europe are experiencing something similar and if they are working on a solution. That could provide Toyota US and US dealers some direction. Did they at least give you a loaner/free rental?

So I went to the Toyota Gabriel (in VIlle St-Laurent, QC) dealer on Monday to get it checked at. Naturally the car didn't do it while it was there (happens mostly after long highway drives) but no worries I had 2 videos over the weekend of the car cranking for 5-7 seconds before starting.

So the dealer tells me that if the car isn't doing it while it ios there there will be a fee for the checkup! That's when I got annoyed.

Anyways at the end of the day the called me back and started telling me that they upgraded the firmware of the car so that it is like it left the facotry floor (they erased the code in the computer) and they start telling me some mumbo jumbo story about the block heater is responsable for this and it is normal and it is a new feature in all the new Toyota's. Wow I couldn't believe what I was hearing. Anyways I was really anxious to see the work order of what it is they did.

Went to pickup the car and no work order was ever filled out! Asked them over the phone and by email to know get exactly what was done and since I didn't want to pay for the diagnostics fee they wouldn't fill out a work order. According to them I have to 'provide us more evidence when , where , and what does it do when the engine start cranking could help us find the problem' and seems the provided videos according to them show nothing wrong.

So hopefully the car doesn't do this anymore since the OBD has been cleared....

I highly suggest you go to another dealership as that one that you went to seems to full of "tools". With my knowledge of engines and what not, I can't for the life of me figure out how the block heater has anything to do with the car struggling to turn over. What does sound like will happen will be a prematurely failing starter motor.

FYI, I had also written to Toyota Canada and same this from their end:

an excerpt from their response:

Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. However, we would like to mention that the warranty covers only repair costs for conditions related to defects in materials or workmanship. Therefore, if you allow the Toyota dealership to perform diagnosis and you will be responsible for certain charges.